What’s your return policy?
All returns accepted within 30 days. Please contact us with a request for an RMA (Return Merchandise Authorization) code, so your return can be tracked and processed effectively.
Do you ship oversees and to P.O. boxes?
Yes, we’ll ship your package anywhere that can accept deliveries.
Do you have customer service?
Of course! Our friendly and knowledgeable customer services reps are available to answer your questions. Please use our Contact form.
How do we establish an NDA (Non-Disclosure Agreement) ?
If you are planning to share proprietary information we need you to contact your legal team to provide us with legal tender of an NDA so we can ensure clear communication and safety of your information.
Where do I deliver my prototypes or equipment for bench marking?
The first question we need answered is how large? Dimensions and weight? Then what type of testing are looking for? Industry Comparison? Durability? ISO?
From here we will be able to best identify a test location for shipment.
Am I able to accompany my prototype at your facility?
Unfortunately, no. Due to the variety of our customers and NDA's in place you will not be able to accompany your product. However we will provide a variety of reports to give you insight as to what we reviewed and how so you can feel as if you were there.